Refund & Returns Policy

Website: buyelectro.co.uk
Company: ZAKBOSS LTD (Company Number: 16551190)
Location: United Kingdom

1. Overview

We want you to be satisfied with your purchase. This policy explains your rights and how returns and refunds work in line with UK and EU consumer laws.

2. Your Right to Cancel (UK & EU Law)

Under the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods.

You must notify us within 14 days of delivery

You then have another 14 days to return the item

To cancel, email: help@buyelectro.co.uk

3. Eligibility for Returns

To qualify for a return:

Items must be unused and in original condition

Must include original packaging

Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items cannot be returned:

Personalised or custom-made products

Perishable goods

Hygiene-sensitive items (if opened)

Digital products

5. Refunds

Once we receive and inspect your return:

Refunds are processed within 5–10 business days

Refunds are issued to the original payment method

Original shipping costs are non-refundable, unless required by law.

6. Return Shipping Costs

If you cancel within the 14-day legal period:
→ You are responsible for return shipping costs

If the item is faulty, damaged, or incorrect:
→ We will cover return costs or provide a replacement

7. Faulty or Damaged Items

Under the Consumer Rights Act 2015 (UK):

You are entitled to a refund, repair, or replacement if goods are faulty

You must contact us within 30 days for a full refund

Please include photos when contacting us.

8. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account

Contact your payment provider

Then contact us at help@buyelectro.co.uk

9. Return Address

Returns must be approved before sending.

We will provide the correct return address after approval.

⚠️ You are responsible for any customs fees. Failure to pay customs may result in lost returns.

10. Exchanges

We only replace items if they are defective or damaged.

11. Contact Us

For returns or questions:

Email: help@buyelectro.co.uk